We provide shipping services through USPS. Our normal shipping time is 3 - 5 business days except for weekends, holidays, and during sales when we get more orders than usual. DURING THESE PERIODS EXPECT 7 - 10 BUSINESS DAYS TO PROCESS YOUR ORDER. We apologize for the inconvenience for shipping during these times and thank you for your patience.
We process and ship orders Monday - Friday. Orders placed on Fridays after 1 pm will be processed the following business day. Once an order is received and processed an email will be sent out with tracking information. We do not ship on weekends and holidays. Please make sure your shipping address is listed correctly. Once your package has been shipped, Nature's Little Secret LLC are not responsible for lost, stolen, damaged, or delivery delay of packages. If you want signature confirmation, please contact us before your purchase.
We at Nature's Little Secret are forever grateful for your support! Due to the nature of our products and risk of contamination we are unable to offer returns, exchanges, or refunds. We ask that you pick which products you want carefully. If you received the wrong product contact us within 48 hours at email@example.com. Please include photo and order number.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If any damage occurred to your product, please send photo of package and damaged item(s) within 7 days to and we will gladly mail your replacement item(s). We do not offer refunds for damaged items.
LOST/ STOLEN PACKAGES
If a package is returned to Nature's Little Secret LLC due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for delivery, the customer will be responsible for the return shipping cost. No refunds will be provided if any parts of the address are incorrect.
If your package has been lost or stolen, please file a claim with USPS at (800) 275-8777.
Before you receive a shipment confirmation, you can cancel an order and receive a refund by sending an email with your order number to firstname.lastname@example.org.
If you have any questions about our policy, please contact us at email@example.com.
PRIVACY & SAFETY
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
CALIFORNIA ONLINE PRIVACY PROTECTION ACT
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
• By logging in to your account
HOW DOES OR SITE HANDLE DO NOT TRACK SIGNALS
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
DOES OUR SITE ALLOW THIRD - PARTY BEHAVIORAL TRACKING?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
SHARING YOUR PERSONAL INFORMATION
Our store is hosted by Wix Inc. They provide us with the online e- commerce platform that allows us to sell our products and services to you. Your data is stored through Wix's data storage, databases and the general Wix application.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at